Introducing TDS Business UC

We are excited to announce the upcoming launch of TDS Business UC, our enhanced Unified Communications app that will replace the current managedIP Unified Communications app (MaX UC).

This new app offers the same excellent collaboration features within a more intuitive interface that works seamlessly across a wider range of devices. Here’s what you need to know as the new app rolls out. Stay tuned for updates from TDS in the coming weeks!

  • Upgrade Requirement: All users within your organization must upgrade simultaneously, as communication between the old and new applications is not possible.
  • Availability: You will receive an email and mailed notification when the new app is available. Once available, you can begin using the new app right away. 
  • Deadline: Complete your upgrade before August 31, 2025 to avoid service interruptions.

Need more information or tutorials on how to use the new features? Visit our managedIP Unified Communications Support page for user guides and quick start guides. If you encounter any issues, please contact our managedIP Hosted support team at 1-888-850-5915 for assistance.

Frequently Asked Questions

Installation and Compatibility

1. How do I download the new mobile app?

You will receive a notification from TDS when the new application is available. Download the new mobile and tablet applications (Android & iOS) from your device’s app store by searching for “TDS Business UC” and following the installation instructions.

2. How do I download the new desktop app?

You will receive a notification from TDS when the new application is available. Download the new desktop applications (Windows/Mac) from the TDS managedIP Web Portal: : https://cportal.tdsmanagedip.com/hosted/, and follow the installation instructions.

3. Do I need to uninstall the old application before installing the new one?

The new application can be installed alongside the old one. However, it is crucial that all users within your organization upgrade at the same time, as communication between the old and new applications is not possible.

Account and Data

4. Do I need to create a new account for the updated application?

No, you can use your existing account credentials to log in to the updated application.

5. Will my account information and data be transferred to the new application?

Yes, your account information and data will be automatically transferred when you log in with your existing credentials. Note that chat and call history will not be transferred.

Meetings

6. Why do I need to update my previously scheduled meetings?

We’ve launched a new video conferencing platform within our Business UC app! To ensure your meetings work seamlessly with the new system, you’ll need to reschedule any previously scheduled meetings using the updated platform.

7. How do I update my meetings?

  • Within Business UC open the Conference App
  • Schedule a new meeting using the updated video conferencing platform
  • Replace any previously scheduled meetings with the new meeting details (including updating links, etc.).
  • Notify your participants with the new invitation to avoid confusion

8. What happens if I don't update my meetings?

Effective 8/31/2025, meetings scheduled using the old platform will not be accessible. To avoid disruptions, please update your meetings as soon as possible.